Return & Refund Policy

Last updated: June 2026

At Mr. Urban Choices, your satisfaction is our priority. We stand behind every product we sell. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

  • Returns are accepted within 7 days of delivery.
  • Item must be unused, unwashed, and in original packaging.
  • Items must have all original tags attached.
  • Proof of purchase (order ID or invoice) is required.

2. Non-Returnable Items

  • Items damaged due to misuse or negligence by the customer.
  • Perishable goods, personal care, or hygiene products once opened.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • Your Order ID
  • Clear photos/video of the damaged item
  • Brief description of the issue

We will arrange a free replacement or full refund — no questions asked.

4. Refund Process

  • Once your return is received and inspected, we will notify you.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to your original payment method or as store credit.
  • COD orders will be refunded via bank transfer — please share your bank details when contacting us.

5. How to Initiate a Return

Contact us through any of the following:

Please include your Order ID and reason for return when contacting us.

6. Our Promise

We take full responsibility for every order. If any issue arises — technical or otherwise — Mr. Urban Choices will resolve it. It may sometimes take a little time, but we promise: no customer who trusts us will ever face a loss.

Your trust is our greatest asset. We protect it — always.

— Mr. Raja Rolex
Founder, Mr. Urban Choices